Frequently Asked Questions
Everything you need to know about your Brandon Lake experience.
What is the standard shipping timeframe?
Standard orders are processed within 1-2 business days. Shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international shipping.
How do I return or exchange an item?
We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. Visit our Returns Portal to start your request and receive a prepaid shipping label.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for individual garment behavior.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm.
Are your materials sustainably sourced?
At Brandon Lake, we prioritize ethical manufacturing. Over 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with Fair Trade certified factories.
Can I modify or cancel my order after it's placed?
Because we aim to ship orders as quickly as possible, we can only guarantee changes or cancellations within 60 minutes of order placement. Please contact our support team immediately for assistance.